Privacy Policy

We collect the information you give us directly: your name, phone number, email address, property address, a description of the issue, and any documents you choose to upload, such as a structural engineer's report.

We also collect basic technical information automatically, including your IP address, browser type, pages viewed, and the page that referred you. This is used to understand site performance and demand, not to identify you personally.

We use your information to respond to your request, schedule and perform an evaluation, prepare a written scope and pricing, perform requested work, and follow up about that work.

If you consented to be contacted by phone, text, or email, we may use your contact information for those purposes. You can opt out at any time.

If you provide a mobile number and consent to be contacted, you may receive text messages about your request or scheduled work. Message and data rates may apply and message frequency varies. Reply STOP to opt out or HELP for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

We share information with service providers who help us operate — hosting, scheduling, communications, and payment or financing partners you ask us to work with — only to the extent needed to provide that service.

We may share information with an independent structural engineer when you ask us to coordinate with one, and we may disclose information where required by law.

We do not sell your personal information.

Files you upload, such as engineer reports or photos, are stored in private storage that is not publicly accessible. They are used to review your project scope and prepare pricing.

We retain project records for as long as needed to serve you and to meet warranty, legal, and accounting obligations. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.

You may ask us to correct or delete your information, or to stop contacting you, by calling us or replying to any message you receive from us. Reply STOP to any text message to opt out of texts.

This site is intended for adults. We do not knowingly collect information from children.

We may update this policy from time to time. The version posted on this page is the current one.